Question 1

How long does delivery take?

Accepted Answer

Standard delivery within India takes 3–5 business days. Express delivery is available at checkout. International orders take 7–12 business days.

Question 2

Do you offer Cash on Delivery?

Accepted Answer

Yes, COD is available on orders under ₹5,000 across India.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Question 4

How can I track my order?

Accepted Answer

You'll receive a tracking link by email and SMS once your order ships. You can also check status on our Track Order page.

Question 5

Is Gemista jewellery hypoallergenic?

Accepted Answer

Yes, every piece uses nickel-free, hypoallergenic materials such as titanium steel and tested plating, safe for sensitive skin.

Question 6

Will the plating fade?

Accepted Answer

Our plating is tarnish-resistant and built for daily wear, but like all plated jewellery it will wear over time with heavy use. Following our care guide extends its life significantly.

Question 7

Do you sell real gold or diamonds?

Accepted Answer

Gemista specialises in fashion jewellery: 18K gold plating, sterling silver, cubic zirconia and genuine freshwater pearls, not fine gold or diamonds.

Question 8

What is your return policy?

Accepted Answer

We offer 15-day free returns and exchanges on unworn items in original packaging.

Question 9

How do refunds work?

Accepted Answer

Refunds are processed within 5–7 business days of us receiving your returned item, to your original payment method.

Question 10

Can I exchange for a different size or finish?

Accepted Answer

Yes, exchanges are free within 15 days, subject to availability.

Frequently Asked Questions

Orders & Shipping

Product & Materials

Returns & Exchanges